questions about augustnoa? we're here to help.
everything you need to know about personalization, gifting, shipping, orders, and more.
can't find what you're looking for? email us at hello@augustnoa.com. we're always happy to help!
gifting
can I send an augustnoa order as a gift?
absolutely! augustnoa bags and accessories make thoughtful gifts for birthdays, holidays, celebrations, and all of life's special moments.
simply enter your recipient's shipping address at checkout, and we'll take care of the rest!
do you offer complimentary gift notes?
yes! we offer complimentary gift notes to make your gift a little more personal.
simply include your gift message when placing your order, and we'll make sure it's included with your gift.
can I personalize a gift?
yes! make it personal.
add a name or initials to select augustnoa products with custom embroidery for an additional $24 per item.
it's the perfect way to turn an everyday essential into something extra special and uniquely theirs.
please allow 2–4 additional weeks for customization before shipping, so we recommend ordering early for holidays and special occasions.
do you offer gift cards?
can't decide on the perfect gift? let them choose!
augustnoa gift cards make gifting easy for anyone who loves thoughtful design, travel, and everyday essentials.
can I return or exchange a gift?
we want everyone to love their augustnoa gift!
unused merchandise may be returned within 14 days of delivery, subject to our return policy.
please note that personalized items, custom orders, sale items, and purchases made using discount codes are final sale.
do you offer gifting for weddings, bachelorette parties, and special events?
absolutely! we'd love to help make your celebration extra special.
from bridesmaid gifts and bachelorette weekends to birthdays, retreats, and special events, we offer group ordering and customization options.
email hello@augustnoa.com with your event details, estimated quantity, and timeline, and our team will help bring your vision to life!
custom embroidery & personalization
can I personalize my augustnoa bag?
yes! make it yours.
we offer custom embroidery on select augustnoa products, so you can add a personal touch to your favorite everyday and travel essentials.
whether it's your initials, a name, or a thoughtful gift for someone special, personalization makes your augustnoa piece even more unique.
how much does custom embroidery cost?
custom embroidery is available for an additional $24 per item.
how long does custom embroidery take?
custom embroidery is made especially for you!
please allow 2–4 additional weeks for customization before your order ships.
how do I request custom embroidery?
you can request personalization when placing your order on eligible products.
if you have questions about embroidery options or a specific design, reach out to hello@augustnoa.com, and our team will be happy to help.
can I add personalization after placing my order?
we'll do our best!
please email hello@augustnoa.com as soon as possible with your order number and personalization request.
if your order hasn't been processed or shipped, our team will let you know whether we can accommodate the change.
can I return or exchange a personalized item?
because personalized items are made specifically for you, all custom embroidery and personalized orders are final saleand cannot be returned or exchanged.
if there's an issue with your order, please contact our customer service team, and we'll be happy to help.
shipping & delivery
do you offer free shipping?
yes! we offer free standard ground shipping on all US orders over $100.
shipping rates for orders under $100 and expedited shipping options are calculated at checkout.
how long does shipping take?
we know you're excited to receive your order, and we're just as excited to get it to you!
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US orders: typically arrive within 3–7 business days after processing.
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personalized orders: please allow an additional 2–4 weeks for customization before shipping.
delivery estimates may vary depending on your location, carrier, and order details.
how much does shipping cost?
US orders over $100: free standard ground shipping.
US orders under $100: shipping rates are calculated at checkout.
expedited shipping: rates are calculated at checkout based on your delivery address.
how can I track my order?
once your order ships, you'll receive a shipping confirmation email with your tracking number.
please allow a little time for tracking information to update after your package leaves our warehouse.
do you ship to P.O. boxes?
unfortunately, we're unable to ship to P.O. boxes at this time.
international shipping
does augustnoa ship internationally?
yes! we ship worldwide.
we've also partnered with Wolf & Badger to make shopping augustnoa internationally easier and more cost-effective.
international customers can shop select augustnoa products through Wolf & Badger and take advantage of their international shipping options.
how can I shop augustnoa internationally?
you can place an international order directly through augustnoa.com or shop through our partner, Wolf & Badger, for more cost-effective international shipping options.
how long does international shipping take?
international orders shipped directly from augustnoa typically arrive within 5–10 business days after processing.
delivery times may vary depending on your destination, customs processing, and carrier.
for orders placed through Wolf & Badger, please refer to their estimated delivery timelines at checkout.
will I have to pay international duties or taxes?
international orders shipped directly from augustnoa may be subject to customs duties, taxes, or import fees depending on your destination country.
these charges are not included in your order total and are the customer's responsibility.
for orders placed through Wolf & Badger, please refer to their checkout and shipping policies for applicable duties and taxes.
orders, returns & exchanges
can I change or cancel my order?
we work quickly to get your order on its way!
if your order hasn't been processed or shipped, we may be able to accommodate changes or cancellations.
please email hello@augustnoa.com as soon as possible with your order number, and we'll do our best to help.
once an order has shipped, we're unable to make changes or cancel it.
what if I receive the wrong item?
we're so sorry about that!
please email hello@augustnoa.com with your order number and details about the incorrect item.
our team will help make it right by sending the correct item at no additional cost and providing a prepaid return label for the incorrect item.
what is your return and exchange policy?
we want you to love your augustnoa purchase!
if something isn't quite right, we accept returns of unused merchandise within 14 days of receiving your order.
returned items must be in their original, unused condition.
to start a return, please contact hello@augustnoa.com, and our team will guide you through the process.
please note: all custom orders, personalized items, sale items, and purchases made using discount codes are final sale and cannot be returned or exchanged.
do your products come with a warranty?
yes! we stand behind the quality of our products.
augustnoa offers a 365-day warranty from the original purchase date.
for more information, visit our warranty page.
products & care
are augustnoa bags water-resistant?
yes! our bags are designed with everyday life in mind.
our water-resistant materials help protect your essentials from light rain, splashes, and everyday spills.
please note that water-resistant doesn't mean waterproof, so we recommend avoiding prolonged exposure to heavy rain or submersion in water.
how do I clean my augustnoa bag?
life gets messy. your bag shouldn't have to!
many of our bags feature easy-to-clean materials and wipeable interiors designed to make everyday maintenance simple.
for everyday cleaning, gently wipe the affected area with a soft, damp cloth and allow it to air dry.
avoid harsh chemicals, bleach, or machine washing unless otherwise specified in the product's care instructions.
what makes augustnoa bags different?
we believe the best products are the ones that make everyday life a little easier.
at augustnoa, we thoughtfully design bags and accessories with functionality, style, and sustainability in mind.
from our patented backpack strap pocket that