FAQs
shipping & delivery
where does augustnoa ship?we ship to the us and worldwide.do you offer free shipping?we provide free standard ground shipping on all orders within the us.when will i receive my order?once your order is placed and processed, our team promptly begins preparation. average delivery time for domestic us orders is 3-7 business days. average delivery time for international orders is 5-10 business days via dhl only.how much does it cost to ship my order?augustnoa offers free standard ground shipping on all us orders. expedited shipping rates vary based on your delivery address and will be calculated at checkout. usps and ups handle domestic shipping; dhl is our international carrier.will i have to pay any duties on my international order?we do not offer pre-paid duties and taxes. please be aware that shipping from the us to your address may incur customs charges.do you ship to p.o. boxes?unfortunately, we do not ship to p.o. boxes.ordershow can i track my order?once shipped, you will receive an update with the tracking number. please note that it may take a few days for tracking information to be updated. we appreciate your patience.can i place a corporate order?if you wish to purchase more than 20 units for your business, organization, or event, please visit our group order page or email us at [email protected] with the subject line "group order." a team member will contact you soon to finalize the details.can i change or cancel an order?our team processes orders quickly, so we cannot modify your order once it has been shipped. however, if your order has not yet been shipped, you may change or cancel it.what if i received the wrong order?if you received incorrect items, please contact our customer service team at [email protected]. we will send you the correct items at no additional cost and provide a return label for the incorrect items.returnswhat is your return/exchange policy?we want you to be completely satisfied with your order from augustnoa. if you are not happy with your purchase, we gladly accept returns of unused merchandise within 14 days of receipt. returned items should be in the same condition as received. please email [email protected] for return information. all custom orders and items purchased with sale or discount codes are final sale.how do i start the return/exchange process?to initiate a return/exchange, email [email protected] with your order number and "return/exchange" in the subject line. returns/exchanges must be requested within 14 days of delivery. you can either mail the items yourself (with $10 deducted from your order) or request a pre-paid shipping label.do you charge a return shipping fee?no, we do not. if you mail a return/exchange yourself, $10 will be deducted from your order. otherwise, we provide a pre-paid shipping label.when will i receive my refund?refunds are processed within 3-7 business days after we receive the returned, unused merchandise.i paid for expedited shipping. will that be refunded if i return my order?we do not refund expedited shipping costs.productsare your products water resistant?yes, all of our products are water resistant. if you find yourself caught in the rain, rest assured that your items are protected.how do i care for my augustnoa product?for light-colored products, we recommend applying a stain guard or scotch guard for protection. our products are water resistant and generally easy to care for.how do i clean my augustnoa product?we recommend spot cleaning with soap and water. if necessary, you can machine wash on a gentle cycle and air dry. frequent machine washing is not recommended to maintain the product's integrity and padding. please note that the everyday tote cannot be machine washed.do you offer personalization or embossing on any of your products?currently, we do not offer personalization or embossing.warrantydo you offer a warranty for your products?yes, we offer a 365-day warranty from the date of purchase. for more details, please contact our team at [email protected].do i need to register for the warranty?no registration is needed. just save your receipt, order number, and proof of purchase. contact our team at [email protected] if you need assistance.how do i file a warranty claim?to file a warranty claim, contact our team at [email protected]. one of our team members will assist you.what qualifies as proof of purchase?your order number and purchase date serve as proof of purchase.when does my warranty period start?the warranty period begins on the purchase date of your product(s).promotionsi received a promo code. can i apply it to an order i’ve already placed?unfortunately, promo codes cannot be applied to previous orders. however, we can refund the amount if it’s your first purchase. contact our team at [email protected] for assistance.i missed the sale! do you price match?we do not offer price matching at this time, as we rarely have sales.why isn’t my promo code working?if your promo code isn’t working, please contact our team at [email protected] for assistance.otheri’d love to see augustnoa in person before i place my order. do you have any store locations?we do not have any brick-and-mortar locations, but you can find us at select locations:little market nyc — 637 broadway, new york, ny 10012lucky selectism — 346 w 14th st, new york, ny 10014we hope to expand to more locations in the future!who do i contact for press opportunities?for press inquiries, contact our team at [email protected]. we would love to send samples for you to try!i love augustnoa! where can i see more or follow?follow us on social media for updates, new arrivals, and more!tiktok: @theaugustnoainstagram: @theaugustnoafacebook: @augustnoayoutube: @theaugustnoapinterest: @theaugustnoa
FAQs
shipping & delivery
where does augustnoa ship?we ship to the us and worldwide.do you offer free shipping?we provide free standard ground shipping on all orders within the us.when will i receive my order?once your order is placed and processed, our team promptly begins preparation. average delivery time for domestic us orders is 3-7 business days. average delivery time for international orders is 5-10 business days via dhl only.how much does it cost to ship my order?augustnoa offers free standard ground shipping on all us orders. expedited shipping rates vary based on your delivery address and will be calculated at checkout. usps and ups handle domestic shipping; dhl is our international carrier.will i have to pay any duties on my international order?we do not offer pre-paid duties and taxes. please be aware that shipping from the us to your address may incur customs charges.do you ship to p.o. boxes?unfortunately, we do not ship to p.o. boxes.ordershow can i track my order?once shipped, you will receive an update with the tracking number. please note that it may take a few days for tracking information to be updated. we appreciate your patience.can i place a corporate order?if you wish to purchase more than 20 units for your business, organization, or event, please visit our group order page or email us at [email protected] with the subject line "group order." a team member will contact you soon to finalize the details.can i change or cancel an order?our team processes orders quickly, so we cannot modify your order once it has been shipped. however, if your order has not yet been shipped, you may change or cancel it.what if i received the wrong order?if you received incorrect items, please contact our customer service team at [email protected]. we will send you the correct items at no additional cost and provide a return label for the incorrect items.returnswhat is your return/exchange policy?we want you to be completely satisfied with your order from augustnoa. if you are not happy with your purchase, we gladly accept returns of unused merchandise within 14 days of receipt. returned items should be in the same condition as received. please email [email protected] for return information. all custom orders and items purchased with sale or discount codes are final sale.how do i start the return/exchange process?to initiate a return/exchange, email [email protected] with your order number and "return/exchange" in the subject line. returns/exchanges must be requested within 14 days of delivery. you can either mail the items yourself (with $10 deducted from your order) or request a pre-paid shipping label.do you charge a return shipping fee?no, we do not. if you mail a return/exchange yourself, $10 will be deducted from your order. otherwise, we provide a pre-paid shipping label.when will i receive my refund?refunds are processed within 3-7 business days after we receive the returned, unused merchandise.i paid for expedited shipping. will that be refunded if i return my order?we do not refund expedited shipping costs.productsare your products water resistant?yes, all of our products are water resistant. if you find yourself caught in the rain, rest assured that your items are protected.how do i care for my augustnoa product?for light-colored products, we recommend applying a stain guard or scotch guard for protection. our products are water resistant and generally easy to care for.how do i clean my augustnoa product?we recommend spot cleaning with soap and water. if necessary, you can machine wash on a gentle cycle and air dry. frequent machine washing is not recommended to maintain the product's integrity and padding. please note that the everyday tote cannot be machine washed.do you offer personalization or embossing on any of your products?currently, we do not offer personalization or embossing.warrantydo you offer a warranty for your products?yes, we offer a 365-day warranty from the date of purchase. for more details, please contact our team at [email protected].do i need to register for the warranty?no registration is needed. just save your receipt, order number, and proof of purchase. contact our team at [email protected] if you need assistance.how do i file a warranty claim?to file a warranty claim, contact our team at [email protected]. one of our team members will assist you.what qualifies as proof of purchase?your order number and purchase date serve as proof of purchase.when does my warranty period start?the warranty period begins on the purchase date of your product(s).promotionsi received a promo code. can i apply it to an order i’ve already placed?unfortunately, promo codes cannot be applied to previous orders. however, we can refund the amount if it’s your first purchase. contact our team at [email protected] for assistance.i missed the sale! do you price match?we do not offer price matching at this time, as we rarely have sales.why isn’t my promo code working?if your promo code isn’t working, please contact our team at [email protected] for assistance.otheri’d love to see augustnoa in person before i place my order. do you have any store locations?we do not have any brick-and-mortar locations, but you can find us at select locations:little market nyc — 637 broadway, new york, ny 10012lucky selectism — 346 w 14th st, new york, ny 10014we hope to expand to more locations in the future!who do i contact for press opportunities?for press inquiries, contact our team at [email protected]. we would love to send samples for you to try!i love augustnoa! where can i see more or follow?follow us on social media for updates, new arrivals, and more!tiktok: @theaugustnoainstagram: @theaugustnoafacebook: @augustnoayoutube: @theaugustnoapinterest: @theaugustnoa