we stand behind the quality and craftsmanship of our products and offer a warranty to ensure you remain a satisfied customer of augustnoa. our warranty is valid only when an eligible product is purchased directly from augustnoa, and it covers your product for a period of 365 days from the date of purchase. this warranty does not cover product if used in a manner incompatible with the intended design, or if the care instructions provided on augustnoa.com are not followed.
if there is a defect in the materials or workmanship we will repair the bag at our discretion. damages not covered are those resulting from abuse, normal wear and tear, accidental damage, cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.
who this warranty extends to:
this limited warranty extends to the original purchaser of any product or, in the case of a gift, the original recipient of the product. the “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from augustnoa. The “original recipient,” for purposes of this warranty, is the first recipient of the product purchased as a gift from augustnoa. all augustnoa warranties, including any implied warranties, are valid only for the period of time the products are owned by the original purchaser/recipient. a copy of the purchase receipt is required to determine warranty applicability.
what this limited warranty covers:
this limited warranty applies to the following defects that render the product non-functional:
- manufacturing defects
- handles that are are no longer usable
- zippers that can no longer be opened or closed
- fabric tears that render the product non-functional
this limited warranty does not cover the following:
- “cosmetic damage” which is defined as catches in the fabric, stains, color changes, normal wear and tear, or other non-functional changes in the appearance of the product that occur during normal handling and use of products by any party, and which do not impair the functionality of the product.
- changes in fabric that are inherent in the normal use of the products, such as change of color, abrasions, breakdown of material, fading of color due to sun exposure.
- common wear and tear such as fabric wear, worn elastic, worn velcro, high wear area such as corners, worn shoulder and back padding.
- chipping of metal or painted elements in or on the products.
- replacement of any non-defective pieces in the product or set of products purchased (for example, if a product purchased contains multiple components or pieces, such as a drawstring bag, and only one component is defective, only the defective component will be replaced).
- products sold during “sample sale” or “warehouse sale.”
- products or components that are lost or stolen.
- dryers and washers are never recommended, and damage from these sources will not be covered under this warranty.
- accidental damage such as rips or cuts in fabrics, as well as animals chewing or clawing on our products.
in the event of a defect, augustnoa’s sole and exclusive liability and the customer’s sole remedy under this limited warranty will be, at augustnoa’s option, to provide replacement products, subject to the fulfillment of “your responsibilities” below. replacement products may be provided in a color different from the products originally purchased. for limited edition, discontinued or out-of-stock products covered under the limited warranty, augustnoa guarantees only replacement of a product with equal or greater retail value and does not guarantee replacement of the same limited edition, discontinued or out-of-stock item.
in the event of a defect and in order to get the benefit of this limited warranty, please contact us at firstname.lastname@example.org. you must return your product to augustnoa and provide proof of the original date of purchase. evidence of a defect and any claims must be sent to the email address set forth before the end of this limited warranty. augustnoa will replace (as applicable) and ship your new product to you after receiving your original product. you will not be responsible for any shipping costs associated with shipping replaced products. if the product is shipped internationally (outside the United States), you will be responsible for applicable customs and duties.
replaced products are subject to the same limited warranty as the original products for the remaining duration of the original warranty only.